TERMOS E CONDIÇÕES DE UTILIZAÇÃO

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Welcome to our website! We hope you enjoy this online experience. NestléPortugal, Unipessoal, Lda. ("Nestlé") is committed to maintaining thetrust levels of the website with its users. The terms and conditions belowestablish the rules for using the website.

1.   TERMS OF USE

Feel free to explore our website (hereinafter referred to as the"site") and, whenever possible, contribute with questions, posts,ratings, comments, and multimedia content (e.g., photos, videos).

 

However, the use of the "site" and the content posted should notbe offensive or in any way contrary to the law. It is important toconsider that you must not: 

 

1.   a) Violate theprivacy rights of other users;

2.   b) Infringe anyintellectual property rights;

3.   c) Post, even byquotation, any defamatory statements (including those directed at Nestlé),related to pornography, of a racist or xenophobic nature, or any otherstatements that promote hatred or incite violence or disorder;

4.   d) Upload filesthat contain viruses or security issues;
e) Harm the integrity of the website.

Nestlé may remove any content it believes to be illegal or offensive.Nestlé has the right, but not the obligation, to monitor or review submittedcontent as well as to edit, remove, or refuse any publication that Nestlé deemsinappropriate. 

2.    INFORMATION PROTECTION

Our Privacy Policy applies to any personal and financial data shared on thewebsite. Learn more here. 

3.    INTELLECTUAL PROPERTY

3.1. CONTENT PROVIDEDBY NESTLÉ

 

All intellectual property rights, including copyrights and proprietaryrights, in materials published by or on behalf of Nestlé on the website (e.g.,text and images) are owned by Nestlé or its licensors.

 
You may reproduce excerpts from the website forpersonal use (i.e., non-commercial use) as long as you respect its integrityand comply with all intellectual property rights, including any copyrightnotices that may appear on the website (e.g., © 2014 Nestlé).

 

3.2. USER-PROVIDED CONTENT

 

For Nestlé, the user is the author of the content they share on thewebsite, or they have the rights (or have obtained permission from the rightsholder) and are capable of contributing such content (e.g., photos, videos,music) on the website.

The user agrees that this content will be treated as non-confidential andgrants Nestlé a real, perpetual, worldwide license to use (including disclose,reproduce, transmit, publish, adapt) the provided content for purposes relatedto Nestlé's business activities. 

 

Nestlé may use the content for promotion, advertising, and other purposes,and the user will not be entitled to any compensation for such use.

 

Nestlé is free to decide whether to use this content, and Nestlé may havealready developed similar content or obtained such content from other sources,in which case all intellectual property rights belong to Nestlé and itslicensors.

 

3.3 RULESREGARDING CONSUMER REVIEWS AND RATINGS

 

When submitting any content on any rating and review service available onthis website (text, photographs, videos, images, or other material andinformation), the user must be 18 years of age or older, or have obtained theproper consent from the person with parental authority. If you have receivedpayment in advance or a promise of payment in exchange for publication, or ifyou have received an incentive such as an offer, discounts, gifts, orparticipation in a sweepstake, you must disclose it when posting. If you are anemployee of Nestlé or work for a company or agency contracted by Nestlé, youmust disclose this relationship.

All submitted content must be based on your actual experience with theproduct. It should not include any information about other websites, addresses,email addresses, contact information, or phone numbers. You are solelyresponsible for the content at the time of submission, and Nestlé cannot beheld liable for it.

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4.    RESPONSABILITY

Nestlé makes an effort to ensure the accuracy of materials on the websiteto prevent incidents or disruptions; however, it cannot be held responsible forinaccurate information, disruptions, discontinuation, or other events that maycause any direct (e.g., computer failures) or indirect (e.g., loss of profits)damages. Any use of the materials available on the website is entirely andexclusively the responsibility of the user.

The website may contain links to other websites that are not controlled byNestlé, and Nestlé assumes no responsibility for them, whether regarding theircontent, accuracy, or functionality. Therefore, the legal disclaimers of suchwebsites, as well as any changes to them, should always be carefully reviewed.

In such cases, Nestlé does not object to linking to a third-party-ownedwebsite, as long as there is no suggestion of affiliation or ownership byNestlé in any way. "Framing" or similar practices should not be used,and it should be ensured that the link to the website opens in a new window.

5.    CONTACT US

This website belongs to Nestlé Portugal, Unipessoal,Lda. Rua Alexandra Herculano, nº 8, 2799-554, Linda-a-Velha, Oeiras, Portugal,NIPC 500201307 registered in the Commercial Registry of Cascais under the samenumber.
If you have any questions or comments about thewebsite, please do not hesitate to contact us through" (i) via email at loja.lisboa@pt.nestle.com, orby mail to Nestlé Portugal, Unipessoal, Lda, Rua AlexandreHerculano nº8, 2799-554 Linda-a-Velha. 

 

6.    ELECTRONIC COMPLAINTSBOOK

In compliance with its legal obligations, particularly Decree-Law No.156/2005, Nestlé provides access to the Complaints Book in its physical stores.The Complaints Book is a means of defending consumers' rights in the context ofthe supply of goods and provision of services, allowing consumers to addresscomplaints to regulatory authorities.

To respond effectively to your complaints, we appreciate detailedinformation so that your rights can be addressed and any issues resolvedefficiently. In addition to this right, we also provide various direct means ofcommunication with us on our website, including through the "Contact"section. These other means should not be confused with the Complaints Book.

 

7.    CHANGES

Nestlé reserves the right to make changes to these terms of use. Pleasecheck this page regularly to review these terms of use and any new information.

8.   APPLICABLE LAWAND JURISDICTION

The website is intended for users in Portugal only (Mainland and Islands). Nestlé does notguarantee that its products and the content of this website are appropriate oravailable in locations outside the Portuguese territory. The User and Nestléagree that any claim or dispute related to the website will be governed by thelaws of Portugal, with the jurisdiction of the Court of Oeiras being theapplicable venue. Copyright © NESTLÉ - June 2019.

 

9.   TERMS ANDCONDITIONS OF SALE

When placing an order through our online store, you are accepting the Termsand Conditions (the 'Conditions') applicable to all items featured on ourwebsite, www.nestlemarket.pt (the 'Website'). Please read the Terms and Conditions of Sale carefullybefore placing your order. It is advisable to print the Conditions for futurereference. If you do not agree with these Conditions, you may not order anyitems from the website managed and controlled by Nestlé Portugal, Unipessoal,Lda., located at Rua Alexandre Herculano, 8, 2799-554 Linda-a-Velha, corporatetax number 500 201 307, registered with the Commercial Registry of Cascais.Some services available on this website are provided by third-party companiescontracted for this purpose, on behalf and on behalf of Nestlé, particularlyfor the transportation of purchased goods.

10. ORDER

When placing an orderthrough the website, you certify and expressly declare that:

Your order constitutesa purchase proposal and only becomes binding when expressly accepted by Nestléthrough the sending of an email confirming the same. Upon receiving your order,you must sign the delivery note. By signing the delivery note, you declare, forall intents and purposes, that you are providing your written consent regardingthe order you have placed. Bulk orders made by commercial or consumer groupswill not be accepted. The items will remain the property of Nestlé until theyare fully paid for. Upon delivery, the responsibility for the item passes tothe recipient.

All products featuredon the website are subject to availability in stock at the time the product iscollected. If any product is unavailable, it will not be invoiced, and theamount will be refunded within 48 business hours.

 

 

11. VALUE

The items featured on this website are available for sale at the pricesindicated in euros. The prices shown include IVA at the current legal rate. The minimum order value for the online store is 20 euros, and the shipping costs are free for orders equal to or above 80 euros. For orders below 80 euros, the shipping costs will be calculated based on the weight of the order and delivered throughout the mainland Portugal territory, including the islands. Products are subject to availability in thewarehouse and prevailing market conditions. In the event that an item is notavailable, this information will be displayed on the website. If an unforeseenstock shortage occurs after the order is placed, you will be duly informed.

12. PAYMENT METHODS

Payments can be made using the following methods: MBway payment, and Visa or Mastercard credit card payment. Your order will only be processed upon successful payment. For Visa or Mastercard credit card payments, payment confirmation will be made upon delivery confirmation. Nestlé reserves the right to cancel the order if payment is not authorized or if there are doubts about its successful collection. 

13. DELIVERY

Home Delivery and CTT Pickup Points 

Delivery will be made to the delivery address or collection point you select, provided that it is within the territory of mainland Portugal and the islands (Azores and Madeira archipelagos). The system automatically assumes your profile address for this purpose. However, during the ordering process, in the 'delivery' step, you can edit this address or even add an alternative address. After payment confirmation, your order will be delivered:  

• Mainland Portugal: maximum period of 3 working days; 

• Madeira: Ships depart on Tuesdays and Fridays from Mainland Portugal. Transit time (Funchal) - 5 working days; 

• Azores: Ships depart on Fridays from Mainland Portugal bound for São Miguel and Terceira. The other islands depend on inter-island connections, meaning all orders depart on the Friday ship but await corresponding connections in São Miguel and/or Terceira. Transit time - 7 to 10 working days (São Miguel and Terceira), while the other islands may take up to 9 to 15 working days.  

You will receive 2 communications: the first indicating the dispatch of your order for distribution the next day, until 6:00 PM, and the second specifying the 1-hour interval for the delivery. In the case of collection points, you will be informed when your order is available for pickup at the selected point. 

All the above-mentioned communications regarding the delivery of your order will occur via email or SMS (we suggest that you keep both duly updated in your profile and in your delivery details, which you can update at the time of purchase). It is your responsibility to ensure that you will be available on the day of delivery of the order. After two delivery attempts, the products will be returned. From that moment on, if there is still interest in receiving the product, you will have to reorder from our Online Store.  

Click & Collect Lockers Collection (Locky lockers at the Headquarters) 

Delivery will be made to the Locky lockers, available at the Linda-a-Velha Headquarters, on the -1 floor (next to the General Services). For orders placed by 1:00 PM, the collection will be available for pickup on the same day, during the afternoon. For orders placed after this time, the collection will be available on the next working day. When the order is available for collection, you will receive a notification by email/SMS with the code to use for opening the door. 

From the moment you receive the collection notification, you will have 5 days to pick it up – after this period, the order will be canceled.  

 

 

14.  CONTRACT TERMINATION

The consumer has the right to withdraw from thiscontract within 14 calendar days, without the need to provide any reason. Thewithdrawal period will expire 14 days from the day following the day on whichyou, or a third party designated by you, other than the carrier, physicallyacquire possession of the goods. To exercise your right of withdrawal, you mustinform us via email at loja.lisboa@pt.nestle.com or by letter to the address Rua Alexandre Herculano, 8, 2799-554Linda-a-Velha of your decision to withdraw from this contract through anunequivocal statement. You may use the withdrawal form model provided inDecree-Law No. 24/2014, dated February 14, but this is not mandatory. To meetthe withdrawal deadline, it is sufficient that your communication concerningthe exercise of the right of withdrawal is sent before the withdrawal periodexpires.

In the event of withdrawal from this contract, we willrefund all payments received from you, including delivery costs (with theexception of supplementary costs resulting from your choice of a deliverymethod other than the least expensive standard delivery offered by us), withoutundue delay and, in any case, no later than 14 days from the day on which weare informed of your decision to withdraw from this contract. We will carry outsuch refunds using the same means of payment as you used for the initialtransaction unless you have expressly agreed otherwise; in any event, you willnot incur any fees as a result of such refund. We will collect the goods, andyou will bear the direct cost of returning the goods. The consumer isresponsible for any diminished value of the goods resulting from the handlingof the goods other than what is necessary to establish the nature,characteristics, and functioning of the goods. The right ofwithdrawal does not apply to:

 

15. SPECIAL OFFERS,PROMOTIONS, AND CONTESTS

Periodically and in accordance with the promotions in effect, the purchaseof products may be subject to special offers. To access the promotions offeredon the online store, consumers must be registered on the website. The pricesand promotions applied to the products in your order will be those indicated onthe website at the time of your purchase, regardless of any offers orpromotions in effect on the day of delivery of the order. All promotions ineffect on our online store (marked with a "before" price and a"now" price) are subject to stock availability. Some promotions(particularly discounts in value) are not cumulative with each other, so thesystem may not validate their simultaneous use. All orders placed by customersare subject to physical confirmation of stock availability due to theimpossibility of guaranteeing real-time updates on the online platform.

16. PRIVACY

When you register, you will receive a password. Please do not disclose it,as you will be entirely responsible if you do not maintain the confidentialityof your password. You are entirely responsible for all orders placed withNestlé and for all information that we receive through your email addressand/or password. You must immediately notify us of any unauthorized use of youremail and/or password or any other situation within your knowledge that maycompromise the security of the website. All personal data or materials sent tothe website are subject to our privacy policy, which can be found at www.nestlemarket.pt.

17. CODES OF CONDUCT

NESTLÉ is a member of theAdvertising Self-Regulation Association and is therefore bound by its Code ofConduct. You can access the aforementioned Code at https://auto-regulacaopublicitaria.pt/.

 

18. GENERAL

These Terms and Conditions maybe amended as necessary. The terms and conditions applicable will be those inforce on the date of your order, unless a change to said terms and conditionsis required by law or by a competent authority. These Conditions are governedby Portuguese law, and the parties agree to submit to the jurisdiction of thePortuguese courts. Alternatively, in the event of a dispute arising from aclaim for a product purchased exclusively through our website, you may submityour complaint to the Online Dispute Resolution Platform.

You may also resort to anAlternative Dispute Resolution Entity for consumer disputes

 

CNIACC - Centro Nacional de Informação e Arbitragem deConflitos de Consumo 
Faculdade de Direito da Universidade Nova de Lisboa 
Campus de Campolide 1099-032 Lisboa 
Telephone:21 384 74 84, / 91 922 55 40, Fax:21 384 52 01 
E-mail:cniacc@fd.unl.pt 

  

Centro de Arbitragem de Conflitos de Consumo doDistrito de Coimbra 
Av. Fernão de Magalhães, 240- 1º 
3000-172 COIMBRA 
Telephone: 239 821 289 / 239 821 690 Fax: 239 821 690 
E-mail: geral@centrodearbitragemdecoimbra.com  

Web: https://www.centrodearbitragemdecoimbra.com/ 

  

Centro de Arbitragem de Conflitos de Consumo de Lisboa 
Rua dos Douradores, 108 - 2º e 3º 
1100-207 LISBOA 
Telephone: 21 880 70 30 Fax: 21 880 70 38 
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.ptWeb: www.centroarbitragemlisboa.pt 

  

Centro de Arbitragem de Conflitos de Consumo da Regiãoda Madeira 
Rua da Figueira Preta, n.º 10 – 3.º andar 
9050-014 Funchal 
Telephone: 291 750 330 Fax: 291 750 339 
E-mail: centroarbitragem.sras@gov-madeira.pt 

  

Centro de Informação e Arbitragem do Porto 
Rua Damião de Góis, 31 loja 6 
4050-225 PORTO 
Telephone: 225 029 791 e 225 508 349 Fax: 225 026 109 
E-mail: cicap@mail.telepac.pt  

Web: http://www.cicap.pt 

  

Centro de Informação e Arbitragem de Vale do Ave 
R. Capitão Alfredo Guimarães,1 
4800-019 GUIMARÃES 
Telephone: 253 422 410 Fax: 253 422 411 
E-mail: triave@gmail.com  

Web: http://www.triave.pt 

  

Centro de Informação e Arbitragem do Vale do Cávado 
Braga 
R. D. Afonso Henriques, nº1 (Ed. Da Junta de Freguesia da Sé) 
4700-030 BRAGA 
Telephone: 253 617 604 Fax: 253 617 605 
E-mail: geral@ciab.pt  

Web: http://www.ciab.pt/ 
 
Viana do Castelo 
Av. Rocha Paris, n.º 103 (Ed. Villa Rosa) 
4900-394 VIANA DO CASTELO 
Telephone: 258 806 267 Fax: 258 806 269 
E-mail: ciab.viana@cm-viana-castelo.pt 

Web:  http://www.ciab.pt/ 

  

Centro de Informação, Mediação e Arbitragem do Algarve 
sala 26 do 3º andar do Edifício da ANJE, sito no 
Edifício Ninho de Empresas 
Estrada da Penha 8000 - 151 Faro 
Telephone: 289 823 135 Fax: 289 812 213 
E-mail: cimaal@mail.telepac.pt 

Web:  https://www.consumidoronline.pt/pt/ 

  

More information on theConsumer Portal  www.consumidor.pt 

  

Linda-a-Velha, 31st January 2024 

 

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